Shipping Policy

We work with several national courier companies to deliver your orders.

1. Shipping Charges

We are committed to delivering your order accurately, in good condition and always on time. There is a normal fee of Rs 100 charged for delivery inside Kathmandu valley. The same day shipping charge is Rs. 150. Cash on delivery is unavailable outside the valley. The normal shipping charge outside the valley is Rs. 200. However, shipping cost outside Kathmandu valley will depend upon the location.

2. When can I expect delivery?
We understand the pain of anticipation! Hence, we try to ship majority orders within 2 days of order confirmation. However, each location has a different delivery time frame committed by the courier partner.   
   
3. How will my order be shipped?
We use several national courier services to deliver your order to your doorsteps.   
   
4. Do you ship internationally?
No, we do not ship Zimisa’s collection internationally as of now.

5. An item is missing from my shipment
This is very rare as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, please contact us immediately at +977-9802057755 or info@zimisa.com.    

Important Notes
In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.

In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to you. If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call us at +977-9802057755 or email us at info@zimisa.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.