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Return Policy
Zimisa's returns and exchange policy is hassle-free and simple. You need to return/exchange a product within 2 days. Return/Exchange products should be worth more than Rs.1000.
- For reasons including hygiene, we do not accept return/exchange of swimsuits, briefs, panties, bra panty sets or shapewear panties, stick-on bras and accessories.
- Only size exchange is available.
- Products that are sold as packs cannot be returned as individual items.
- We ask that you preserve the product in its original condition along with its tags, and packaging. We do not accept return of products without tag.
- Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
- We accept exchange for the customers inside the valley only. We don't have exchange facility outside the valley.
- The only way to exchange the product is to self ship the product.
- Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.